Shipping policy

Shipping Policy

Thank you for shopping with shoppeine! We're committed to getting your order to you safely and on time. Here's everything you need to know about our shipping process.

Order Processing

All orders are carefully processed and packed before shipment. Please allow 2 to 3 business days from the date of purchase for your order to be processed and dispatched from our warehouse. During this time, we quality-check each item and prepare your package for shipment.

Note: Processing time does not include weekends or public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods Available

We offer the following shipping options at checkout:

Standard Shipping

  • Delivery Timeframe: 2-7 BUSINESS DAYS after dispatch
  • Shipping Cost: According to the products.
  • Best for: Non-urgent orders, cost-conscious customers.

Express Shipping

  • Delivery Timeframe: 2-3 BUSINESS DAYS after dispatch.
  • Shipping Cost: According to the products.
  • Best for: Faster delivery, priority orders.

Overnight Shipping

  • Delivery Timeframe: Next business day after dispatch
  • Shipping Cost: According to the products.
  • Best for: Urgent orders

Free Shipping Available:

  • Orders over 499 qualify for free standard shipping
  • Applies to domestic orders only

Delivery Timeframes

Delivery timeframes are estimated and calculated from the date your order is dispatched, not from the date of purchase. The total time to receive your order is:

Total Delivery Time = Order Processing Time + Shipping Time

For example:

  • Order placed Monday → Processes by Thursday (3 business days) → Ships Thursday → Arrives by Tuesday (3 business days) = Total of 6 business days

Please note that delivery timeframes are estimates and not guaranteed. We do our best to ensure timely delivery, but factors beyond our control (weather, carrier delays, etc.) may affect delivery dates.

Shipping Costs

Shipping costs are calculated based on:

  • Your location (domestic vs. international)
  • Order weight and package size
  • Selected shipping method
  • Your order total (discounts apply for orders over 499

Shipping charges are displayed at checkout before you finalize your purchase. No surprise fees will be added after purchase.

Tracking Your Order

Once your order ships, we'll send you a shipping confirmation email with:

  • Tracking number
  • Carrier information
  • Link to track your package in real-time

You can track your package at any time using the carrier's website or the tracking link provided. We recommend checking your email (including spam folder) to ensure you receive this notification.

Tracking Information Timeline:

  • Updates may take 24 hours to appear in the carrier's system
  • Most carriers provide updates every [X-X] hours once the package is in transit

Delivery Issues & Delays

What if my package is delayed?

Delays can happen due to:

  • Severe weather conditions
  • Carrier delays
  • Incorrect address information
  • High order volumes during peak seasons

If your package hasn't arrived within [10] days of the estimated delivery date, please contact us at contact@shoppeine.com or [CUSTOMER SERVICE PHONE]. We'll investigate immediately and work to resolve the issue.

What if my package is lost?

We work with reputable shipping carriers, but packages can occasionally go missing. If your package shows as delivered but you haven't received it:

  1. Check thoroughly — Look around your delivery location, with neighbors, or at your building's front desk
  2. Wait 48 hours — Sometimes packages are marked as delivered before final drop-off
  3. Contact us — Email contact@shoppeine.com with your order number and tracking information
  4. We'll help — We'll file a claim with the carrier and either:
    • Arrange reshipment of your order, or
    • Issue a full refund

Timeline: We typically resolve lost package claims within 7 Working days.

What if my package arrives damaged?

If your package arrives damaged:

  1. Document the damage — Take photos of the damaged package and items
  2. Don't throw away packaging — Keep the box and all packing materials
  3. Contact us immediately — Email contact@shoppeine.com with photos and your order number
  4. We'll replace it — We'll send a replacement or issue a refund

Shipping Address

  • Please use a secure delivery address where someone can receive your package
  • We are not responsible for packages delivered to incorrect addresses provided by the customer
  • PO Boxes cannot be used for most shipping methods
  • Apartment/suite numbers must be included to ensure proper delivery

 

Special Circumstances

Holiday Shipping

During peak holiday seasons, processing times may be extended by Some Days. We'll update these dates on our website.

Bulk Orders

For bulk or large orders, please contact contact@shoppeine.com for a custom shipping quote.

Items Out of Stock

If an item is out of stock, we'll notify you within 5 Days and offer options to:

  • Wait for restock (we'll ship when available)
  • Substitute with a similar item
  • Receive a full refund

Contact Us

Have questions about shipping? We're here to help!

Email: contact@shoppeine.com
Phone: 83 08400077
Hours: 24 Hrs.
Website: Contact – My Store

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated date. Your continued use of shoppeine after changes are posted constitutes your acceptance of the updated policy.

Last Updated: 18 Aug 2026.